Frequently asked questions
What if it rains?
Well, it is England, so we have to expect these things. If there’s a little shower we will wrap you up in blankets and provide you with umbrellas so you can still enjoy your tour even if it is a little damp, or a sudden downpour while out on the river can be remedied by taking shelter under a bridge. Should the weather be truly inhospitable however, you may be able to move your booking to another day.
What if I can’t make my booking?
If disaster strikes and you really can’t make it, the important thing is to give us a call as soon as possible. If you get in contact at least 48 hours in advance, there is a very good chance that you will be able to get a refund. If not, it may be possible to move the booking to a better time. The more notice we have, the better.
Do you accept credit cards?
We do indeed. We accept all major credit cards apart from Diners cards.
Do you do self-hire?
This is not one of our published services and during the peak season we are unlikely to be able to spare a single punt. We do aim to please, however, and if times are quiet we may be able to arrange something, give us an e-mail and we’ll look at the options..
Can I just turn up?
Yes, of course you can. We operate most days from April through to November and we always have a member of staff on the quayside to take bookings and sell tickets. We will be able to advise you of the availability as and when you arrive.
When is the latest I can book a tour online?
We generally request that you give us at least 24 hours notice for a private tour if it is booked on line. If you have a love of spontaneity and want to check availability for the same day, we ask very nicely that you contact us the old fashioned way; by phone.
Do I get a ticket?
Regardless of how you book, you will always receive a ticket. If you have booked on line you may choose to show the ticket to our staff on your smart phone or tablet rather than printing it out.
Can I bring my own food and drink?
Of course you can. We’re not so money grabbing as to insist that you only use the catering that we have to offer and we’ll even recommend the very finest of establishments at which to purchase your repast.
Can we decorate the punt?
You are very welcome to come along and decorate your punt in advance of your tour; we only request that you give us a little bit of notice so that we can make the boat available to you. Remember of course that you don’t have to do all the work yourself, we are more than happy to decorate the punt on your behalf,
What days are you open?
In theory we are open every day from April through until November. As England can be rather wet and windy though, we may be forced to close our operation if it has been raining very heavily throughout the morning.
Is it safe for children?
There is no minimum age and we do consider the punts to be safe for children. If you are concerned, we can make life jackets available upon request.
Can we leave a bag, pram or stroller somewhere before we go?
If you wish, you can leave bulky items with a member of staff at the cash desk, otherwise they can be loaded into the punt with you if space allows.
Should I tip the guide?
As in most instances, there is no obligation to tip, however, if you have enjoyed your trip and wish to show your appreciation, a tip is always welcome.
How difficult is it to go on a punting tour?
You don’t need to be in any particular physical fitness to go on a punting tour but the seats are fairly low. If you can sit down on the floor, or a low seat, and stand back up again, even if you need a little help, you are more than fit enough for a punting tour.
Is there disabled access?
It is sadly not possible for us to wheel a chair onto the punt but it is possible to lift someone into the punt and to leave their wheel chair with a member of staff.
Can we give punting a go ourselves during the private tour?
We would be delighted to give you a quick punting tutorial on your tour. We would be remiss, however, if we did not warn you that punting is by no means as easy at it looks.